Quality Management System Course 2020
Updated: Jun 28
Embracing Online Training During The Pandemic
The year 2020 will always be remembered as a period that challenged individuals, businesses, and industries around the world. The COVID-19 pandemic fundamentally changed the way we worked, communicated, and learned. For those involved in training and professional development, the impact was particularly significant. Traditional face-to-face training programmes could no longer be conducted due to movement restrictions and lockdown measures. Like many trainers, I faced an important question:
How do we continue sharing knowledge when physical classrooms are no longer available?
After discussions with our regular training organizers, we agreed that transitioning to online learning was the most practical solution. While virtual training was relatively new to many of us at the time, we recognized that maintaining knowledge-sharing activities was more important than ever. To support this initiative, I subscribed to the Zoom platform to ensure that participants could enjoy a smoother and more professional learning experience without the limitations of a basic account.
The First Online Session
Our first online session was conducted on 13 June 2020. Naturally, there was some concern regarding technology, participant engagement, and the overall learning experience. Fortunately, the session ran smoothly without major technical issues, providing confidence that online delivery could be an effective alternative to conventional classroom training. What surprised me most was the response from participants. Despite being our first online programme, we successfully attracted 25 participants, an encouraging number considering the circumstances at the time.
Reaching Beyond Geographical Boundaries
One of the most memorable outcomes was discovering that many participants joined from Sabah and Sarawak. This was a significant realization for me. Prior to the pandemic, most training programmes were conducted physically, which naturally limited participation to specific locations due to travel costs and logistical constraints. The online platform removed those barriers and allowed professionals from different parts of Malaysia to participate in the same learning environment. It became clear that technology had created new opportunities for knowledge sharing beyond geographical boundaries.
Training Outcomes
Since that first online programme, a total of 6 Quality Management System (QMS) training sessions have been successfully conducted, involving approximately 50 participants from diverse professional backgrounds. The majority of participants were involved in the construction industry, creating meaningful discussions based on real project experiences and practical quality management challenges. The interactive nature of the sessions demonstrated that effective learning can still take place regardless of physical location.
Looking Back
The pandemic forced many of us to adapt quickly to new ways of working and learning. While COVID-19 created significant disruption, it also opened new opportunities to reach a wider audience and make professional development more accessible. Looking back, the transition to online training was not merely a temporary solution (it became an important milestone in my journey as a trainer and facilitator, allowing me to connect with professionals across Malaysia and continue promoting quality management practices during one of the most challenging periods in recent history)
Every challenge brings new opportunities. For me, the pandemic reinforced the importance of adaptability, continuous learning, and embracing technology to ensure that knowledge sharing never stops.
List of Class Conducted
List of class conducted, number of participant were provided in the excel file.
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